TERMS & CONDITIONS

ONLINE SHOP

 

DELIVERY & SHIPPING CHARGES

It is our priority to deliver purchased items to you as soon as possible, however please allow up to 5 working days for all orders to be dispatched. 

UK

Royal Mail Signed For 2nd Class Delivery - £4 (3 - 5 working days, tracked, signature required)

Royal Mail Special Delivery - £7 (Next working day guaranteed, tracked & insured, signature required)

International Orders 

Royal Mail International Tracked & Signed Delivery - £10 (3-7 working days, tracked, signature required)

Dominika Kupcova Jewellery will not be responsible for any delays caused by the Royal Mail service or any other third party factors.    

 

CANCELLATION POLICY

If for any reason you wish to cancel your order, please use the Contact page or send an e-mail to get in touch as soon as possible.

If the item has not been shipped yet, you will be refunded the full amount. If the item has been shipped, the “Returns Policy” will have to be followed - see below.

 

RETURNS POLICY

If you would like to return a purchased product(s) for any reason, please use the Contact page form or send an email to dkupcovajewellery@gmail.com to get in touch within 14 days of receiving the item, and we can discuss the options. If you decide to return an item after the expiry of the 14 day window, a refund will only be arranged at the discretion of Dominika Kupcova Jewellery, depending on circumstances. Seconds and Sample Sale jewellery cannot be returned or exchanged.

In the unlikely event the item(s) has arrived damaged and requires a repair, we will arrange for repair and re-delivery of work.

If you wish to return the item but it is not deemed faulty, we will not be liable for the cost of the return delivery. A full refund of the price of the product, not including the price of the original delivery, will be arranged once the item is received in its original condition and packaging. The price of the product can only be refunded to the payment card or method at the point of transaction, and cannot be redirected to another person or payment method.

For items lost or undelivered during shipping, refund can only be made if the item does not turn up in 28 days following purchase. Your delivery address will have to be confirmed and Royal Mail contacted before a refun can be made. A replacement of the item will only be possible if the jewellery is not one-off.

 

PRIVACY POLICY

ONLINE ORDERS

A valid e-mail address and telephone number is required to complete every order. The e-mail address will be used to confirm the online order, and to notify you of when the item has been shipped. Your telephone number will only be used in case of an urgent issue with the order.

Dominika Kupcova Jewellery retains customer transaction and contact information. All information is strictly confidential and will not be shared with any other companies or third parties. It will be used purely for the purposes of the online transaction.

MAILING LIST

If you choose to sign up to the Dominika Kupcova Jewellery mailing list, you will be taken to a GDRP compliant Mailchimp form. You can update your settings or unsubscribe at any time. Your information will be stored safely and will not shared with any third parties. It will be used to send mailing lists with information about new work, exciting news, upcoming shows and events, and exclusive offers and discounts.

If at any point you require more information on how your personal information is stored, processed, or if you would like your information removed, please do not hesitate to get in touch - see Contact section for relevant information.

REPAIRS

Upon purchasing any products, you have a guarantee of the jewellery being repaired in the unlikely future event of breakage, or any other issues. You may also request for jewellery to be re-oxidised if the finish wears off over time. For information on how to care and clean your jewellery, take a look at the Jewellery Care section. 

If you own a Dominika Kupcova Jewellery product that needs repaired or re-oxidised, please do not hesitate to get in touch - see Contact section for relevant information.

COPYRIGHT

The content of this website is copyright ©Dominika Kupcova Jewellery. All designs featured on this site are the property of Dominika Kupcova Jewellery.


The terms and conditions can be changed or modified at any time.
By using this site you agree to be bound by these terms and conditions.

©Dominika Kupcova 2021

Glasgow, Scotland

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