TERMS & CONDITIONS
DELIVERY & SHIPPING CHARGES
It is our priority to deliver purchased items to you as soon as possible, however please allow up to 2 weeks for all orders to be dispatched.
All UK orders will be sent by Royal Mail Signed For 2nd Class delivery, packaging and shipping is charged at a flat rate of £4. You can expect your items to be delivered within 2-3 working days from when they are dispatched, and a signature will be required upon receipt of the package.
If you are based in Glasgow, you may also select the "Free Collection" option at checkout. Select this option if you are able to pick up your ordered goods from my studio in Many Studios (3 Ross Street, Glasgow, G15 AR) free of charge. I will email you after I receive the order to arrange a suitable pick-up time.
International orders will be sent by Royal Mail International Tracked & Signed delivery, packaging and shipping is charged at a flat rate of £10. The tracking and signature service aims to deliver to Europe within 3-5 working days and worldwide within 5-7 working days from when they are dispatched, and a signature will be required upon receipt of package.
Dominika Kupcova Jewellery will not be responsible for any delays caused by the Royal Mail service or any other third party factors.
If for any reason you wish to cancel your order, please use the Contact page or send an e-mail to get in touch as soon as possible.
If the item has not been shipped yet, you will be refunded the full amount. If the item has been shipped, the “Return Policy” will have to be followed - see below.
If you are unhappy with the purchased product for any reason, please use the Contact page or send an e-mail to get in touch within 14 days of receiving it and we can discuss the options.
If the item has arrived damaged and requires a repair, we can arrange for a repair and re-delivery of work.
If you wish to return the item but it is not deemed faulty, we will not be liable for the cost of the return delivery. A full refund of the price of the product will be arranged once the item is received in its original condition and packaging. Dominika Kupcova Jewellery will not be liable for any item lost in transit.
A valid e-mail address and telephone number is required to complete every order. The e-mail address will be used to confirm the online order, and to notify you of when the item will be shipped. Your telephone number will only be used in case of an urgent issue with the order.
Dominika Kupcova Jewellery retains customer transaction and contact information. All information is strictly confidential and will not be shared with any other companies or third parties. It will be used purely for the purposes of the online transaction.
If you choose to sign up to our newsletter, you will be taken to a GDRP compliant Mailchimp form. You can update your
settings or unsubscribe at any time. Your information will be stored safely and not shared with any third parties. It will be used to send regular newsletters (no more than one a month), with information about new work, exciting news, upcoming shows and events, and exclusive offers and discounts.
If at any point you require more information on how your information is store, processed, or if you would like your information removed, please do not hesitate to contact me - see CONTACT section for relevant information.
The content of this website is copyright © Dominika Kupcova Jewellery. All jewellery designs featured on this site are the property of Dominika Kupcova Jewellery.
The terms and conditions can be changed or modified at any time.
By using this site you agree to be bound by these terms and conditions.